Family calls WFMY News 2 after days without heat.
WINSTON-SALEM, N.C. -- A Triad family crowded around a space heater on one of the coldest nights in the Piedmont in years.
On a bitterly cold night, not having heat could mean life or death. WFMY News 2's Liz Crawford talked to the family of five barely getting by on one space heater.
"It's hard as a mother to see your kids in the middle of the night shivering and their teeth chattering," said Sade Moore.
Moore said her family has been without heat since Friday.
Temperatures fell to six degrees by Tuesday morning. Two adults, two children, and a baby attempted to stay warm with the assistance of only one space heater.
"It's extremely cold. My hands are cold. The kids' faces are cold. Their ears, our noses, you know, it's a mess," said Moore.
An infrared gun measured the temperature in the home at roughly 38 degrees. WFMY News 2 alerted the city of Winston-Salem. They sent an inspector right away.
Bruce Bailiff, a code enforcement supervisor with the city of Winston-Salem said, "Inadequate heat as well as the furnace is not functional because it's not putting out heat. We will attempt to identify the property owner tomorrow, first thing."
The landlord told WFMY News 2 that the family didn't have heat because they didn't fill the oil tank.
In an email, the landlord said in part: I have done everything in my power to get this resolved. .....I contacted 2 other heating companies who indicated they were two days behind schedule due to the weather.
Although, it's unclear who is to blame for the lack of heat, just as WFMY was leaving the home, a repair man showed up Tuesday evening. Sade Moore told WFMY the heat returned around 8 p.m. on Tuesday night.
The family planned on staying at a shelter but since repairs were made, they will be sleeping in their warm home.
Read: Information on Triad emergency warming stations
WFMY News 2