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State Working To Fix Medicaid Card Issue

2:03 PM, Jan 3, 2014   |    comments
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RALEIGH, N.C. -- The North Carolina Department of Social Services is working to fix an issue with Medicaid cards.

Some people have received cards with incorrect information. The mix-up has blocked people from being able to receive treatment.

In a statement obtained by WFMY News 2, a Medicaid spokesperson wrote:

We are aware that some Medicaid cards have been issued with incorrect information. DIRM has identified the problem and will re-issue cards later this week. 

If someone reports an error on the card, advise the caller to return the card to the County Office.  

If you have additional questions contact a Medicaid Program Representative.

A WFMY News 2 viewer contacted us through Facebook about the issue. The woman said she received a Medicaid card with someone else's child's information. 

Her husband's card was wrong, too. His card listed the wrong doctor. She says this has prevented him from receiving cancer treatment.

Update: WFMY News 2 received this statement from DHHS Acting Medicaid Director Sandra Terrell Friday evening:

Effective January 1, due to new eligibility rules, 70,253 children were switched from NC Health Choice to Medicaid. As a result, the N.C. Department of Health and Human Services issued new Medicaid cards to these affected recipients who transitioned from NC Health Choice to Medicaid.

The Department of Health and Human Services has determined 48,752 of these new Medicaid cards were mailed to the incorrect recipients. The incorrect card shows the child's name, Medicaid identification number, date of birth and primary care physician.

The Department has begun a careful review of this incident to determine how it occurred and to ensure personal information is protected. DHHS knows exactly which Medicaid cards were sent to which addresses, and is rapidly working to issue correct Medicaid cards.

This incident does not affect Medicaid coverage, and benefits are not affected. Medicaid recipients who have received incorrect Medicaid cards will be sent a correct Medicaid card with specific instructions on what to do with the incorrect Medicaid card. In the meantime, children needing services without a correct Medicaid ID card can use their NC Health Choice ID number or card, which is still valid. Providers are also able to verify eligibility in order to deliver services.

The Department of Health and Human Services takes the privacy of Medicaid recipients very seriously and is working to put measures in place to monitor the use of affected Medicaid cards for potential fraud. We regret this incident occurred and are working to ensure it is corrected as soon as possible.

If individuals have questions about this incident, they are advised to call the DHHS Customer Service Center Number located on the back of their Medicaid card, 1-800-662-7030.

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