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DMV Runaround Solved

6:12 PM, Jul 25, 2007   |    comments
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Greensboro, NC --  Who hasn't had some kind of car trouble? Sometimes, it's the engine or the starter, but it's not usually the license plate.

One woman's problem with the DMV lasted more than 2 years until Call for Action stepped in and put the brakes on this DMV runaround.

"I just figured it was kind of usual for government," says Joy Culclasure.

Which most of us wouldn't find all that unusual. In Joy's case, the DMV dilemma started in February of 2005.

The car she named "Trigger" broke down, and she couldn't afford to get it fixed.

"I didn't see the sense in keeping insurance on it with what insurance costs these days on an inoperable car."

In late March, the DMV sent joy a notice about her lack of insurance. Under North Carolina law, if you have a valid plate, you must have insurance on the vehicle.

After talking to the DMV, Joy turned in her plate and thought that would be the end of it. That was until she got the car fixed with new insurance and new plates.

"I received a letter from the DMV telling me that I did not have insurance," says Joy.

Joy spent months trying to convince the DMV they made a mistake confusing the two sets of plates.

"It just didn't seem like anyone wanted to listen. I just kept getting the form letters that said do this, do that, pay."

Joy asked for a hearing so she could meet with someone in person and get it all straightened out.

"I called once a month for a couple months and they had not set a hearing date yet. Then one Saturday morning, I walked out to my mailbox and there was a letter from the DMV telling me my hearing was the past Wednesday at 8 o'clock in the morning in Raleigh."

The DMV generated the letter on the same day as the hearing. To top it off, Joy got another letter about how she attended the hearing and her license plate and registration were revoked as well as fine.

Fed up with the runaround, Joy contacted Call for Action. Within 48 hours, a DMV spokesperson reviewed her file and cleaned it up.

"Now my little car can go on the road, and I don't have to worry about hiding from policeman or anything."

WFMY News 2

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