GREENSBORO, NC -- There isn't an explanation.
Just a simple sign on the door of the Happy Hearing Centers of America location in Greensboro.
Apparently a "temporarily closed" sign is also what greeted patients at the locations in Kernersville, Winston-Salem and Mocksville. All four locations closed as of January 17th. We're going on 2 weeks with no resolution.
The Better Business Bureau says the owner of Happy Hearing Centers of America died right before Christmas. Calls to the locations go unanswered.
Between all the locations, there are countless patients who can't get their medical records and have no one to service or repair their hearing aids. Other hearing aid businesses all over the Triad are offering up their services to fill in the gap.
But before you spend money re-doing all kinds of tests-- call your hearing aid's manufacturer or have the new place call.
"As long as you have the serial number of the piece we could get the info for them and find the warranty info and service them from there, " says Jacob Lawing of Hearing Solutions, Inc in Greensboro.
If you ordered a hearing aid and never got it the manufacturer and a licensed business and help work that out for you.
Some manufacturers may even have your last audiogram.
Jacob Lawing from Hearing Solutions Inc. is just one of the many area businesses who are willing to work with the patients from Happy Hearing Centers of America.
I checked the better business bureau rating for Hearing Solutions Inc, it's an A+. But whichever business you choose -- check the Better Business Bureau before you make an appointment.
If you are a Happy Hearing Center of America patient you need to file a complaint with the BBB in your area.
That way the BBB can see the scope of the issue and work with consumers.
You can also file a complaint with the NC Attorney General's office. Since medical are records involved the AG's consumer division may have to step in.