GREENSBORO, N.C. - First they got the tun-around, then they got the goods. Just in time for Christmas.
On Thanksgiving, Kimberly Smith ordered a tablet from best Buy for her Husband for Christmas.
UPS records show they delivered the package, but it never arrived.
Kim went back and forth with Best Buy and UPS, until 2 Wants to Know started asking questions for her.
Best Buy eventually re-shipped the items, but they wouldn't make it in time for Christmas.
That's when Best Buy gave her a tabled from a local store and told her to keep it and the one that would eventually come in the mail.
Kim's advice is to always request a signature when you order a package.