Guilford Metro 911 Call Center Expands To Start New Year

6:13 PM, Jan 7, 2013   |    comments
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Greensboro, NC -- After 3 years of planning, Guilford Metro 911 is finally ready to shine for the New Year. The new 911 Call Center goes online starting Tuesday, January 8th.

The grand re-opening, comes after eight months of construction and equipment upgrades according to Metro 911.

How much did this cost?

  • $5 Million - Federal Money (over the next 4 years) was mostly used for the technology upgrades.
  • About $250,000 - Local tax payer money was mostly used for the construction and renovations. 

The upgrade allowed the center to expand from 2,400 to more than 5,400 square feet.

The upgraded 911 phone system allows for faster call setup times to the dedicated 911 call takers, resulting in quicker processing time for all emergency calls. The renovated facility is designed for future growth and can be expanded to accommodate up to 40 call intake and/or dispatch positions without the need for additional structural changes.

Along with construction expansion, over seven miles of new cabling was installed to meet the current and future needs of the expanded center. This included approximately 3.3 miles of network, radio and video cabling, as well as 3.8 miles of electrical cabling to meet current electrical code requirements.

The majority of the multi-million dollar cost for the new consoles, upgraded 9-1-1 phone system, updated logging recorder and new CAD system hardware were paid for through funds provided by the State of North Carolina 9-1-1 board.

Planning for the project took nearly three years and also included renovations, expansion and updates to the city/county "backup" 9-1-1 center. The backup center now has 18 call intake and dispatch positions and all the systems are fully integrated, allowing the two centers to be operated as one seamless, multi-location 9-1-1 center.

WFMY News 2

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