U.S. Cellular released a study that indicates that in the Southern states (including North Carolina) more than half (58%) of the respondents admitted to being unhappy with their wireless carrier at some point in the past year, while one-third (33%) admitted to being unhappy with their carrier within the last month. Cost, poor reception and dropped calls were indicated as the biggest pain points for wireless customers.
Here are some other key points found in the survey:
• Two in five (42%) respondents say their cell phone provider is "okay" or worse.
• One-third (30%) of respondents admitted to being most unhappy about their carriers providing poor wireless network reception or dropping calls.
• Females are more likely to be unhappy about dropped calls than males (16% vs. 8%)
• Respondents over the age of 55 were more likely to make a provider change (16%) than those that are between the ages of 18-34 (9%) and 35-54 (6%).
• At 13%, respondents ages 18-34 were more unhappy with their current wireless provider because of data speed, which is more than those ages 35-54 (9%) and significantly more than those over the age of 55 (2%).
• At 6%, respondents ages 18-34 are least concerned with dropped calls, compared to those ages 35-54 (16%) and over the age of 55 (14%).