CFA: Top 10 Consumer Complaints

10:19 PM, Jul 31, 2012   |    comments
  • Share
  • Print
  • - A A A +

New York, NY -- The Consumer Federation of America released its annual chronicle of the top 10 consumer complaints Tuesday.

The CFA surveyed 38 consumer agencies about the kinds of complaints they received in 2011.

The groups received nearly 290,000 complaints and recovered or saved consumers about $147 million.

Here's the list:

1. Autos: Customers bought cars or took their cars in for repairs and didn't get the service they expected.

2. Credit/Debt: Complaints about credit card billing and fees as well as mortgage-related fraud, predatory lending and abusive debt collection tactics.

3. Home Improvement/Construction: Many complained that home improvement or construction companies wouldn't finish jobs or complete projects properly.

4. Retail Sales: False advertising, fraud, defective merchandise, rebate issues, coupons, gift cards and gift certificates were some of the top complaints in this category.

5. Utilities: Consumers complained about billing disputes and service problems with phone, cable, satellite, Internet, electric and gas services.

6. Services: People were most upset with misrepresenation in a variety of services. Providers without the proper licenses, for instance.

7. Internet Sales and Landlord/Tenant: These both tied for seventh place.

Consumers complained that Internet retailers didn't deliver, or misrepresented, online purchases.

In terms of landlord complaints, tenants had problems with living conditions and landlords who didn't make repairs. Illegal evcition tactics and disputes over rent were also common.

8. Fraud: Consumers complained about a wide range of scams, including fake sweepstakes and lotteries.

9. Real Estate: Real estate fraud, retirement and assisted living facilities, and timeshare sales were the biggest complaints.

10. Household Goods and Home Solicitiations: There was also a tie at number 10.

The agencies received the most complaints about bad furniture or appliance repairs, or companies who failed to deliver their goods.

And, telemarketers violating do-not-call lists and mail solicitations that misrepresented or failed to deliver services closed out the list.

CNN Money

Most Watched Videos