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49,000+ People Received Wrong Medicaid Cards

7:00 PM, Jan 7, 2014   |    comments
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RALEIGH, N.C. -- The North Carolina Department of Health and Human Services mailed out the wrong Medicaid cards to 48,752 people.

More than 70,000 children were switched from NC Health Choice to Medicaid because of new eligibility rules. 

DHHS mailed these new cards Monday, December 30. The next day, DHHS staff received reports that some people received incorrect cards. 

In a news release, DHHS Acting Medicaid Director Sandra Terrell reports the cards were incorrectly sent because of "human error in computer programming and the quality assurance process in printing the new Medicaid identification card."

The release adds, "A program was developed to extract the information from the eligibility database to generate the mailing, but utilized the incorrect name and address for the parent or responsible adult."

Names, dates of birth, and Medicaid ID numbers were shared in this breach - and the head of DHHS has ordered an inside out review to pinpoint the problem.

DHHS is asking people with the wrong cards to take them to their local DSS office or to destroy them.

"They're not connected, the parent on the card and the child are not the same. It's not that child's parent," explained Latawnya Hall, Economic Services Program Manager, Alamance County DSS.

Latawnya Hall says nearly 50 people who received the wrong Medicaid card has turned it in to Alamance County DSS.

People in Guilford County are doing the same.

 "I think the realistic thing is that people will see this is not my card, I cant use it, so I will shred it or destroy it because I don't want to get in trouble for fraud," explained Steve Hayes, Guilford County Department of Social Services. 

The Department of Health and Human Services is flagging the compromised numbers in its system and will be alerted if they are used.

The state is reissuing Medicaid cards - and creating new ID numbers. It's a process that will take 3 weeks. 

Until then, patients with incorrect cards can use their old NC health Choice ID number or card.

If parents or responsible adults of affected recipients have any questions or concerns about this matter, they can contact the DHHS Customer Service Center 1-800-662-7030 during normal business hours.

WFMY News 2

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