Check On The Return Policies Before You Buy

6:06 PM, Dec 20, 2013   |    comments
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You're probably still thinking about the people you need to shop for.  But you should also be thinking about the store's return policies.

Remember, return policy law varies state to state. In North Carolina, a store does not have to accept a return. So its up to you to make sure you know store's policy before you buy.

Our friends at Consumer World shared a few tips to remember when it comes to returns. Electronic items may be subject to stricter rules than clothing. Opened goods may be subject to limited return rights, restocking fees, shorter return periods, or no refunds at all. Online policies may differ from in-store rules. 

Here are some noteworthy policies changes from some major stores.

  • Best Buy shortened its holiday return period by nine days to January 15. Special orders now are not refundable.
  • Sears excludes major appliances and vacuums from its extended holiday return period. They also impose a 15% restocking fee for missing parts or used items. 
  • Toys-R-Us has an extended holiday return policy until January 25 for most items. But certain electronics, those bought on or after November first, must be returned by January 9. 

To improve your chances of getting full refund, have your receipt!And try to return the item in new condition, unopened, and with all packaging material. 

If you still have a problem returning a gift, contact the store manager or customer service department FIRST. If you still can't resolve the issue, then you can call the Attorney General or Submit your complaint to our Call For Action volunteers.

Click here to see other noteworthy store return policies.

WFMY News 2

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