RALEIGH, N.C. -- It's not just Debbie Smallwood's 2013 Mustang GT that's got her revved up.
"I was very upset," she said.
When Debbie went to pay her tax and tag there was a $152 charge for the City of Lexington taxes. But Debbie lives eight miles outside the city limits. Similar billing mistakes are happening all across North Carolina. The computer glitches are hitting people who live in the County, outside of city limits.
In Davidson County alone, tax administrator Joe Silver says about 100 Davidson County drivers a month are charged this extra fee they don't owe. The billing error is caused when the county's address records and the DMV's don't match. In Debbie's case the DMV spelled out the word highway, but the county abbreviates it to HWY. That kicked her into the default charges category - which included the city tax.
"It's a lot of money that a lot of people in these days and time cannot come up with," she said.
So what do you do? Silver says don't wait until the last day to get your tag.
"Then if there's a problem with it, you've got plenty of time to fix it," he said.
The best way to fix it is to call your county tax office before you pay. If you wait until it's due, you'll still have to pay the extra fee...and then the county will have to refund your money. But that refund is supposed to include interest.
If you have a problem with your bill, here's the contact numbers for each county office in our area: