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Behind The Scenes In The Chick-Fil-A Kitchen

1:48 PM, Jul 11, 2013   |    comments
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Greensboro, NC -- Want the secret to Chick-Fil-A's famous lemonade? How about the story behind why they call it IceDream versus ice cream?

You get to find all that out when you go to a kitchen tour at your local Chick-Fil-A. The free kitchen tours started at the end of April. They take about 10 minutes and you'll want to ask for one of the tours NOT at a peak serving time.

The Guilford College Chick-Fil-A allowed us to bring our cameras for a behind the scenes kitchen tour. (don't pull out your iphone if you go)

2WTK couldn't show the whole 10 minutes on TV, but we have it for you to see in it's entirety with this article. We also have the scaled down version we showed on 2WTK. 

It all starts with General Manger Matt Eller welcoming you to Chick-Fil-A, introducing you to the cow and giving you a quick history on how the restaurant was founded, where and how far the franchise has come. 

Chick-Fil-A was originally known as The Dwarf Grill or Dwarf House. They were the first mall dining restaurant for quick service and they now have 1700 locations in 39 states.

Then you head into the kitchen. The only pre-packaged items you'll see on this behind the scenes tour are the Oreo crumbles, Kraft mayo and Heinz Ketchup.

"Everything comes fresh," says Eller. "Nothing comes in pre-processed, everything is done by hand."

Eller goes on to talk about the way salads were done in the past, "making 100 salads at the beginning of the day and if you came as the last customer at night, you got one that was made a long time ago. Now we make our salads fresh, hourly and daily."

In fact, Chick-Fil-A only makes 6 salads at a time. When those are gone, they make the next 6. 

"We love our lemonade, our customers love our lemonade and I'll give you a secret, there's only three ingredients:lemon juice, water and sugar. We squeeze thousands and thousands of lemons weekly."

Now to talk chicken. Eller says there are no growth hormones, no steroids, they are hand milked, then hand breaded before being in the fryer.

The tour end at the drive thru. "The Chick-Fil-A chain on the whole, 60% of the food goes through the drive thru while 90% in the morning goes through the drive thru."

Chick-Fil-A has an IceDream machine, not an ice cream machine. "This is actually one of the founders mothers ingredients. And you'll notice, its not ice cream, it's ice dream, because it's dreamy."




















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