Car Repairs: Dealers vs. Independent Mechanics

6:25 PM, Jun 19, 2013   |    comments
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Greensboro, NC -- Whether you buy your car new or used, it will eventually need some repairs along with routine maintance. The biggest decision you make is who to take it to for the work.

2 Wants To Know wanted to answer the question we know many of you have: Should I take my car to the dealership for service or should I just find a mechanic?

2WTK brought in one of each. Jerry McPherson is the general sales manager of Bill Black Chevrolet Cadillac. Bob Pulverenti is the executive director of the Independent Garage Owners of  NC.

McPherson says, "with today's hi-tech, electric and hybrid vehicles; manufacturers require dealership technicians to be trained and certified through the manufacturers' training programs." 

McPherson adds a dealer is always full service and specializes in servicing their brands and use factory replacement parts with a warranty on the parts and labor.            

Bob Pulverenti  countered with, "with a mechanic you can deal directly with owner of business and they often offer their own warranty on repairs which can be better than industry average of 3 years 36,000 miles."

Pulverenti says, if a consumer has a lot of brands in the driveway an independent mechanic can service all of them in one stop shopping. 

Both men said they think folks should look for a the right car repair facility by asking around and looking on websites and search engines to see what people are saying about the shop.

Both also said you should search for a place before you need one. Call or email and ask for a price list so you know what you're in for. The most common maintenance items are oil & filter change, tire rotations, and 4-wheel alignment.

Most places that are certified and trained display those certifications. Look for them.

Also, ask how the estimate and billing works. 


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