Amanda Berry, one of the women who was rescued in Cleveland, OH after being missing for years is being called a hero. Her emotional 9-1-1 call makes you stop in your tracks.
The dispatcher on the other end of that 9-1-1 call came under fire Tuesday some saying he was rude, insensitive and not quick to respond.
WFMY News 2 wanted to get a sense of what it takes to be a 9-1-1 operator.
"We have a designated set of questions that helps us understand exactly what's going on there," Said Sandy Smith with Randolph County Emergency Services. "In some cases, we can give instructions to callers, how to help the patient until responders arrive."
A lot of agencies are also doing emergency police and fire dispatch, which helps dispatchers send the proper help to a scene.