UNDATED -- 2 Wants to Know has been telling you about the problems at Academy Eye Associates for months. People called 2 Wants to Know and Call for Action because they paid for glasses and contacts and then waited for weeks or even months without hearing anything back. No glasses. No money. So far, we've helped get $2,000 refunded to Academy Eye patients. But there are more complaints out there.
Recently, callers have told 2 Wants to Know Doctor Raynor's offices are closed. So we checked it out. Academy Eye had offices in Albermarle, Randleman, Biscoe, and Thomasville. As of this afternoon, 2 Wants to Know confirmed the offices in Randleman and Biscoe are not accepting patients, so they are closed for services. But the offices are open every day so patients stop in and pick up orders or copies of paperwork.
Academy Eye is no longer operating out of the Thomasville Office. Eye Care Center has taken over his former patient's care and records.
Doctor Raynor is still seeing patients at the Albemarle office. He also admitted he's battling management problems. So he decided to shrink his practice until the issues get resolved.
2 Wants to Know will continue working cases for patients to either get their goods or money back.
WFMY News 2